Elements and Performance Criteria
- Maintain effective networks with individuals
- A network of contacts is developed, maintained and used by taking the time to talk and listen to stakeholders and other organisations.
- The benefits of a diversity of views are valued and used to build a broad perspective of the industry sector.
- Cooperation is encouraged between sectoral interests by identifying mutual benefits.
- Communicate clearly
- Stakeholder information needs are clarified and the leader's sector's position is prepared.
- Language is used appropriate to the situation.
- Active listening is used to seek stakeholder input and achieve a balanced exchange of views.
- Feedback is sought at the time to ensure that the views expressed by all stakeholders have been understood.
- Negotiate persuasively
- Key individuals and target groups that can advance industry interests and procedures are identified.
- Realistic positions and supporting arguments are prepared in advance in anticipation of the likely expectations and points of negotiation of other stakeholders.
- Values, concerns and views of others are respected and lines of communication are kept open.
- Differences of opinion are acknowledged to encourage the rigorous examination of all options.
- Negotiations are kept focused on key issues and moving towards a final resolution.
- Participate effectively in meetings
- Attendance at meetings is prepared and planned.
- Meeting procedures are followed.
- Accurate and balanced information is provided to add constructively to debate.
- Consensus and compromise are sought to achieve agreed outcomes.
- Agreed outcomes of meetings are adhered to and disseminated to other sector members.